Skip to content

Citizen Service, assistance and guidance

Purpose and legal basis

The Ministry of Foreign Affairs processes your personal data for the following purposes:
• In order to address your enquiry to the Ministry of Foreign Affairs' Citizen Service.
• In order to provide you with consular and other assistance in your case.
• In order to process enquiries efficiently and keep track of which enquiries have been processed.

The legal basis for the Ministry’s processing of your personal data follows from:

• Article 6(1), litra a, b, c, d and e of the General Data Protection Regulation.
• Article 9(2), litra a, b and c of the General Data Protection Regulation.
• Section 11(1) of the Danish Data Protection Act.
• Section 13(1) of the Danish Data Protection Act.
• Section 14(1) and (2) of the Danish Data Protection Act.
• Section 1(3) of the Danish Act on the Foreign Service.

CATEGORIES OF PERSONAL DATA
Depending on your case, we process the following categories of personal data about you:

• According to Article 6: Name, address, gender, CV, nationality, passport number, e-mail etc.
• According to Article 87 (Section 11 of the Danish Data Protection Act): CPR number
• Article 10 (Section 8 of the Danish Data Protection Act): Information on criminal offenses
• Article 9: Ethnic origin, religion, race, sexuality, political opinion, health information, biometric data, genetic data and trade union membership.

RECIPIENTS OR CATEGORIES OF RECIPIENTS
Where necessary to provide you with the consular and other assistance that you need, we will disclose your personal information to other public authorities and companies (e.g. insurance companies, banks) in Denmark.
Furthermore, the Ministry of Foreign Affairs will disclose personal data about you to other public authorities if the enquiry is relevant for the tasks of these authorities.
If we receive a request for access to documents for a case in which your personal data is included, we will usually disclose the information unless the information is confidential.

Transfer to recipients in third countries, including international organizations

Where necessary to provide you with consular and other assistance, we will transfer your personal data to authorities and businesses (e.g. hospitals, lawyers, etc.) to the country in which you need consular assistance.

Storing Personal data
Documents that include personal data are registered in accordance with the Access to Public Administration Files Act and are handed to the archiving authorities in accordance with The Archives Act (approximately every 5 years). If there is no longer a legal or an administrative need, your personal data will be erased.