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Certificates of residence and civil status

Certificates of residence or civil status are issued by your municipality. It is important that your municipality stamps and signs the document with a physical signature. A scan or copy of the signature cannot be accepted. In addition, the signatory's name and position must be clearly stated in the document.

If we do not have the signatory in our system, we have to contact the municipality to verify that the signature is genuine. To speed up the process, you may ask the municipality to send an email with a scanned signature to our secure email address [email protected], confirming the employee’s signature. The employee's name and position must also appear.

If you do not already have your certificate of residence or civil status, you need to order one at Once you have received the certificate in your e-Boks (applies only to people more than 15 years of age, residing in Denmark and with a Danish CPR number), you must print it and appear in person at the municipality to get the certificate signed with a physical signature.

Don't have e-Boks?

e-Boks is an online digital mailbox. If you do not have e-Boks, please contact the municipality for a certificate that will be stamped and signed with a physical signature. A scan or copy of the signature cannot be accepted.

How do I get an Apostille/legalisation?

When you have the signed certificate, you must order and pay for the Apostille/legalisation as well as any return postage via our webshop.

Here you can find the webshop guide.

Once you have made your purchase, you must proceed with one of the following:


  • Personally attend the Legalisation Office during the opening hours and hand in/pick up the original document. The document will be legalised, while you wait.
  • Send the original document by mail. Please remember to enclose the receipt from the webshop, also including the additional fee to cover the postage. The processing time for documents received by mail is up to 5 business days, counting from the day we receive the document.